Xentinel/Live
CK

Live Fix: Windows Update Failure

Session sess-d4e5f6

Diagnosing
2
Analyzing
3
Fixing
4
Verifying

SRV-DB-01

10.0.4.22 · Windows Server 2022

Elapsed00:00
Commands14
System Health42%

Approval Queue

1
Requires Authorizationmedium risk
Restart-Service -Name wuauserv -Force

AI Diagnosis & Plan

Root Cause

Windows Update service (wuauserv) stuck in Stopping state due to locked registry key by third-party antivirus.

Remediation Steps

1

Terminate hanging wuauserv process

low risk
2

Clear SoftwareDistribution folder

medium risk
3

Restart Windows Update service

medium risk